Who?: Many Small American Businesses
- There are actually large businesses who have faulty systems. However, due to the fact that they can implement and afford this technology creates a division far beyond the safety of small businesses. Not all of the small businesses are in need of technological help because some of them have implemented good safety precautions.
What?: They have yet to adapt to the growing technology and yet to implement good cyber-security procedures.
- The negative affects of losing information and assets can completely destroy any business. The whole supply cycle of a business is at risk due to these circumstances. This need is a must to be able to thrive in this ever-changing business environment.
Why?: Running on risk and the challenges and costs that come with technological endeavors.
- People can perceive this differently due to the fact that some businesses simply cannot afford or do not even know how to adapt to technology. Harnessing this technology could be difficult, but it definitely yields benefits in the long run.
Interviewed 5 people:
- Male at the local barber shop: Here I asked this man how he felt about the fact that this small business does not yet have a chip reader on their transaction device. He claimed that it was uncomfortable to not see a chip reader these days and he felt that there is some risk involved in making his payment. He claims that due to technological advancements recently, he expects people to actually implement safety strategies.
- Family business owner: This was an interesting interview because it was taken in the perspective of a small restaurant owner who lost a good amount of money due to fraudulent charges that he was not able to identify. I asked him why he did not implement better cyber-security precautions and he said he simply could not afford to train employees and implement new technologies. However, he does see this as a major issue and he needs to consider adjusting and adapting.
- Father: I chose to interview him because he is always in check with every charge he has ever encountered. He told me that every business should implement the best technology and security they can afford. He claims that it is hard for him to give small businesses with out of date technology any business because he is placed in risk. He claims that his information is at risk and that can really be an invasion of privacy.
- Woman at Walmart line: Here I asked this woman what she thought about the comparisons made between large businesses and small ones. She claimed that she trusts the large businesses better to handle her transactions due to the fact that they have better cyber-securities and efficient technological systems. She stated that with new technological advancements, online and cyber threats are larger than ever before. She claims that they attack small businesses who have weak and out of date technological systems.
- Owner of one of the few 'Cash Only' small businesses: I asked this man why he only accepts cash and he says that he does not want to deal with the integrity that nothing will happen with accounts. He also states that he does not want to link his account to a transaction based tech system due to risk. However, he says he struggles because most people never have cash and are unwilling to use the ATM.
I have figured out that technological safety is as important to consumers as it is to businesses. Also, due to technological advancements many businesses are forced to move to technology even though they really do not know how to establish systems like this. When they do they also need to establish cyber-securities to maintain the integrity of their information as well as their customers'.
I found your hypothesis interesting. I noticed that your first two interviews, and last interview, of small businesses had all encountered problems or felt that they needed to change. I thought it was good to get both sides, from business owners, and also from customers. When I was first interviewing people on my idea, (first with assignment 4) I wanted to get the perspective of customers and restaurant servers too, so I could hear both sides. I also feel safer when I know that I am dealing with businesses with advanced technology.
ReplyDeleteYour fathers approach to choose who he chooses to do business with bring up a good point about how security - or lack there of- can affect you in a variety of ways. One, like you said, you might lose very valuable data or even have a security breach that has confidential and sensitive information. But two, being a business with a lack of security could also stop you from gaining new business, which is what you father was talking about. It is an interesting view point.
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